Frequently Asked Questions
Frequently Asked Questions
Here are FAQs we receive at Perfect Balance Clinic. If you have any additional questions, please do not hesitate to contact us via email/phone. Email us at [email protected] or call us on 0800 0724 012
1. What should I wear for my appointment?
Ideally you should come with suitable clothing/underwear so that an accurate diagnosis of the problem can be made. Usually sports wear such as a pair of shorts and a vest or sports bra are suitable. We want you to feel comfortable, this is a priority. We are very friendly but we understand that you may like to bring someone along to your appointment such as a chaperone and that is fine.
2. Which is the nearest tube station?
Moorgate
Bank (Central, Northern and Waterloo and City Lines)
Mansion House (Circle and District Lines)
Moorgate (Northern, Hammersmith and City, Circle and Metropolitan Lines)
We are located at 7-11 Moorgate (Basildon House), EC2R 6AR on the lower ground floor within City Athletic – opposite The Tokenhouse.
Access is at the side of the building (King’s Arms Yard) via the staircase leading to City Athletic.
If you have mobility issues: If it’s between 0900-1700 please use the main entrance opposite The Tokenhouse, for appointments outside of these hours please contact Reception on 0800 0724012 and they will ask your therapist to meet you and escort you via the lift – or let us know in advance so they can be waiting for you.
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St John’s Wood at Lord’s Cricket Ground
St John’s Wood
To find the clinic, please use:
Postcode: NW8 9LE
What3Words: agenda.track.bottle
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Harley Street
Local underground stations include Oxford Circus (Central, Bakerloo, Victoria line) and Bond Street (Jubilee, Central line).
3. Does the clinic have parking?
Moorgate – No
Harley Street – Oxford Street. Cavendish Square, London W1G 0PN (charges apply)
Hatfield – Free parking is available within David Lloyd
Fitness First St Albans – Christopher Place Shopping Centre, AL3 5DQ ( Christopher Place car park 2hrs FREE )
Cambridge – Free parking is available within David Lloyd
St John’s Wood – Limited pre-booked parking is available for those with accessibility requirements – please let Reception know at least 48 hrs in advance.
4. Are there stairs? Is there a lift?
All sites either have lifts or are on the ground floor.
Moorgate clinic:
Access is available via stairs at the side of the building (King’s Arm’s Yard) – if you need to use the lift, please access via the front entrance, opposite The Token House. Outside of 0900-1700 please contact PB Reception on 0800 0724012, and they will ask your therapist to meet you at the front entrance and escort you using the lift.
St John’s Wood:
Lift is available
5. Do you accept Amex?
Unfortunately we do not accept American Express.
7. How long will my treatment session last?
Depending on the service you require, most sessions last for 30mins apart from you initial consultation which may last 45min. If you are booked in for a Sports Massage, this may last for 60mins.
8. What do I do if I need to cancel or re-arrange?
Please provide at least 24 hours’ notice to cancel or amend your booking, if we can fill your appointment within short notice (under 24hrs) there will be no charge, otherwise, appointments incur a full fee.
9. What do I do if I have an excess on my insurance policy?
The excess on your policy is paid to the clinic where you are having treatment. The invoices have to be sent to the insurance company for processing and then they will allocate the invoices to the excess, advising both the clinic and the client.