1.0 Frequently asked questions:

1.1 Will Perfect Balance Clinic contact me for marketing purposes?

1.1.1 E-Newsletter:

This website operates an e-newsletter service, used to inform subscribers about products, services and offers supplied by Perfect Balance Clinic.

Automated subscription: Users can subscribe to the e-newsletter by choosing to ?opt into? the service ? this is at their own discretion.

Manual subscription: Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties not shared with companies/people outside the company that operated this website. You have a right to request a copy of personal information held about you by this website e-newsletter service ? see section 3.6 for details.

1.1.2 Email marketing campaigns published by this website or its owners:

They may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include: the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates, and frequency of activity in addition to other activities. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws, the current Data Protection Act and the future General Data Protection Regulations, subscribers are given the opportunity to unsubscribe at any time through an automated system in addition to being able to change their subscription option when they visit our clinic via our ALICE client registration system. The ?unsubscribe? process is detailed at the footer of each email campaign. If an automated ?un-subscribe? system is unavailable, clear instructions on how to ?un-subscribe? will be detailed instead.

If you require a comprehensive list of tracked activities, please contact us at dataprotection@pbclinic.com

1.1.3 Advert and sponsored links:

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating to the adverts they serve.

Clicking on any such adverts will send you to the advertiser?s website through a referral programme which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard-drive. Users should therefore note that clicking on sponsored external links are at their own risk and Perfect Balance Clinic and its owners cannot be held responsible or liable for any damages or implications caused by visiting any of these external links.

1.1.4 Social Media Platforms:

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regards to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or emailing us directly.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

1.1.5 Shortened Links in Social Media:

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URLs e.g. https://twitter.com/pbclinic may be shortened to http://bit.ly/1Mm4ryT

Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and it?s owners cannot be held responsible or liable for any damages or implications caused by visiting any shortened links.

1.2 What happens if I am under the age of 18?

If you are aged 18 or under, please obtain your parent/guardian?s permission before you provide any personal information to Perfect Balance Clinic. If you are under 18 and would like to register to receive products or services from us we will need consent from your parent/guardian before you can use some of our services. You will be informed of this requirement as appropriate.

1.3 How long will Perfect Balance Clinic keep my information?

We will hold your personal information on our systems for as long as necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Perfect Balance Clinic. If you have not accessed our services or purchased any of our products in the last year then your records may be classed as dormant or may be deleted or anonymised inline with this privacy policy. We will email you to remind you before we delete your information so please check your inbox regularly so as not to miss any communication from us about this.

1.4 Can I ask Perfect Balance Clinic to delete my information?

You can always ask for your personal information to be deleted from our records. As explained in section 3.3, deleting your information will erase any personal information that we hold about you and it will mean that the data we hold about how you have used our products/services will be made anonymous.

Asking for your client records to be deleted will not update your marketing preference stored with Perfect Balance Clinic. We will continue to keep your marketing preferences so that we can manage that service and tell you about future offers or products you might like. You can always choose to ?opt out? of this service if you would prefer not to be kept updated.

1.5 Can I find out what personal information Perfect Balance Clinic has about me?

Under the current Data Protection Act and the new General Data Protection Regulations (May 2018), you have the right to request a copy of the personal information that Perfect Balance Clinic holds about you and to have any inaccuracies corrected. Please note that there will be a reasonable charge for information requests where the requests are considered to be manifestly inaccurate or excessive. You can make the request either verbally or in writing ? to ensure we have all the relevant information in order to process your request you may wish to complete the following Subject Access Request Form (Letter Template Form for making a Subject Access Request).

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